FAQ's

INGREDIENTS

Our entire product line is exclusively vegan, cruelty-free, and crafted from plant-based ingredients. We selectively choose suppliers committed to delivering the utmost quality, aligning with our ethical and eco-conscious standards We are a partner with Leaping Bunny to ensure customers of our commitment to being 100% cruelty free and work only with like-minded suppliers.

PACKAGING

Our items come in glass bottles and boxes crafted from recycled materials. For shipping, we use GREENWRAP, a biodegradable substitute for plastic bubble wrap. We encourage you to either reuse or recycle your bottles, spreading the love to our shared mother, Earth.

DISCOLORATION / SHELF LIFE

We employ natural preservation methods to uphold the quality of our products and use preservatives approved by COSMOS and ECOCERT. Safeguarding them from heat and direct sunlight ensures their integrity. Color variations may occur due to the nature of pure ingredients, but they do not impact the product's potency. Products featuring Hemp Seed and Grapeseed oils can display shades ranging from pale green to dark green. Floral waters like Rose, Peppermint, and Neroli may exhibit colors ranging from clear to pale yellow, yet this variation does not affect the intended performance of the product. While we list a shelf life of 9-12 months for each item, they often maintain their quality well beyond this period.

HOW TO USE OUR PRODUCTS

Our face oils are intended to replace regular moisturizers & can be used both morning & evening.  We recommend the following skincare ritual:

Morning >>> Cleanse (Love Your Face cleansing oil, favorite cleanser, or just a wet washcloth), Tone (Skin Tonic), Restore (Face oil + Eye Beam oil), Protect (sunscreen)

Evening >>> Cleanse (Love Your Face cleansing oil ), Tone (Skin Tonic), Restore (Face oil + Eye Beam oil)  

1-3 x's a week >>> Feed your Face Mask & Glow Dust exfoliant 

 

SUNSCREEN

We stress the importance of daily sunscreen application, irrespective of outdoor activities. Oils and specific essential oils may amplify sun exposure. Always apply sunscreen following any skincare product use, particularly those containing Vitamin C and essential oils.

SHIPPING 

We craft each of our products in small batches to maintain superior quality and freshness, ensuring they reach you in optimal condition. Situated in Sun Valley, Idaho, all orders are directly shipped to you from our warehouse in the mountains. Typically, packages within the U.S. arrive within 3-7 days from the order date, with potential delays during holidays and weekends. Shipping charges vary based on item weight and are subject to change with each purchase. Residents of Idaho will be charged the applicable local tax rate.

REFUNDS/EXCHANGES/DAMAGED ITEMS

We want you to be happy with every purchase. Unopened and unused items can be returned within 14 days, and once received, you'll be refunded. The processing time for the refund varies depending on your bank. Unfortunately, we cannot refund or exchange opened items. If there are issues with your order, such as damage during shipping, product quality, or receiving the wrong item, please reach out to us here. We'll require images of the damaged product and will promptly replace items to resolve the issue.

A HUGE THANK YOU

Our small, woman-owned business owes its success to incredible customers like you. We are committed to enhancing our product range while upholding the highest standards of quality and integrity. If there's a particular product you Love, share with us! Your reviews and feedback are invaluable to us. Thank you for choosing LUA – we're grateful for your support!